Changelog
Follow up on the latest improvements and updates.
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The new Product Matching Tool gives you more visibility and control over product matching for retail syndication, helping eligible reviews reach the right retailer product pages.
✨ What to expect
- Review existing product matches- See which retailer product is connected to a product in your store catalog.
- Create a manual match for unmatched products- Match a store product to a retailer product using a retailer product page URL or retailer product ID.
- Improved matching accuracy- Yotpo supports multiple GTINs per product and automatically normalizes formatting differences to improve match accuracy.
💡 Why it matters
With the Product Matching Tool, you can create manual matches directly in Yotpo - without opening a support ticket.
⚙️ Availability
Date:
July 2026 | Retailers:
Target, Macy’s, Bloomingdale’s | Plans:
Premium, EnterpriseThe Customer Service role
is now available in Yotpo, giving merchants a more focused way to grant support teammates access to the areas they need without exposing configuration settings, account settings, or bulk export permissions.✨ What’s new
- The Customer Service rolecan now be assigned to support teammates in Yotpo.
- In Loyalty, Customer Service teammates can manage customers and import Loyalty points.
- In Reviews, they can moderate reviews, manage Q&A, and manage Bundle Reviews.
- In Visual UGC, they can curate visual content.
- Bulk exports, settings, analytics, billing, API secrets, and account-level settingsremain restricted to higher-permission roles.
💡 Why it matters
This role helps merchants give support teams the access they need to resolve customer and content inquiries, while reducing the risk of accidental changes to settings or exposure to sensitive account data.
⚙️ Availability
Date
: July 2026 | Products
: Loyalty, Reviews, Visual UGCYou can now reassign reviews from one product to another directly from the Products Catalog - no Support ticket required. This helps keep reviews connected to the right products when your catalog changes.
✨
What to expect
- Move reviews between products- Select a source product and a target product, then reassign all reviews in just a few steps.
- Support catalog changes- Move reviews from discontinued, archived, renamed, or restructured products to the correct product record.
- Preserve review data- Original review metadata, such as order ID, timestamp, and verified buyer status, stays intact.
- Track reassignment progress- See when a reassignment is processing, completed, or failed directly from the Product Catalog.
- View reassignment history- Open a product’s activity drawer to see when reviews were moved, where they were moved to, and who performed the reassignment.
💡
Why it matters
Reassigning reviews used to require a Support-assisted process. Now, you can handle product-to-product review reassignments directly in Yotpo - faster, cleaner, and with the original review data preserved.
⚙️
Availability
Date:
July 2026 | Plans:
Free, Starter, Pro, Premium, EnterpriseCurrently not supported for stores using retail syndication or internal syndication.
You can now syndicate eligible Yotpo product reviews directly to Macy’s and Bloomingdale’s product pages to expand the reach of your customer feedback across retailer channels.
✨ What to expect
- Product matching using GTINs- Match products using identifiers such as UPC and EAN.
- Retailer guideline moderation- Reviews are moderated by Yotpo according to retailer syndication requirements before being sent.
- Retail Syndication dashboard support- Monitor product matches, syndicated reviews, and syndication status directly from Yotpo.
💡 Why it matters
Retail syndication helps increase product credibility and review visibility on retailer sites, allowing shoppers to see trusted customer feedback directly on Macy’s and Bloomingdale’s product pages.
⚙️ Availability
Date
: May 2026 | Platforms
: All | Plans
: Premium, Enterprise
You can now manage both multi-factor authentication (MFA) and Shopify access settings from a centralized Security page in Yotpo.
✨ What’s new
- Centralized Security Settings page- Manage authentication and access controls from a single location.
- Multi-Factor Authentication (MFA)- Add an extra layer of protection for your organization by requiring identity verification during login.
- Shopify Access controls- Choose how teammates access Yotpo from Shopify.
- Require Individual Yotpo Login- Ensure each teammate signs in with their own Yotpo account for improved access control and accountability.
- Shared Shopify access option- Continue allowing seamless access through Shopify Admin when needed.
💡 Why it matters
These updates give you more control over account security and teammate access management, helping protect your organization while supporting different operational needs and workflows.
⚙️ Availability
Date:
May 2026 | Platforms:
Shopify, Shopify Plus | Plans:
All plans with multiple teammates📘 Learn more in the Help Center →
You can now manage reviews faster and more efficiently with the redesigned Manage Reviews page - built to streamline high-volume moderation workflows.
✨
What’s new
- Faster page loading and a more stable experience
- A cleaner, easier-to-use Manage Reviews page
- Default views that help you quickly find reviews that need attention
- Custom views to save your favorite filter combinations
- Reply templates to help you respond faster with saved messages
- A smoother workflow for managing reviews day to day
💡
Why it matters
Managing reviews is often a daily, high-volume task. The new Manage Reviews page helps you work faster, reduce manual effort, and stay on top of customer feedback more easily.
⚙️
Availability
Date
: May 2026 | Platforms
: All | Plans
: All📘 [Learn more in the Help Center →](https://support.yotpo.com/docs/reviews-moderation-1
You can now assign multiple Admins to a Yotpo account - making it easier for teams to manage account access and settings without relying on a single user.
✨
What’s new
- The previous Admin role is now called Owner
- You can assign the new Admin role to additional teammates
- Admins have the same product and account permissions as the Owner
- Account ownership remains limited to one Owner per account
- Ownership transfers are handled through Support
- When changing a role from Staff to Admin, the user may need to log out and log in again to refresh their access
💡
Why it matters
Multiple Admins remove the single-user bottleneck for account management. This gives teams more flexibility, reduces dependency on one person, and improves access management across the account.
⚙️
Availability
Date
: 7 May 2026 | Platforms
: All | Plans
: Pro, Premium, Enterprise
We added new Help Center guides for the Mailchimp-built integration between Yotpo Reviews and Mailchimp - including setup instructions, migration guidance, and key use cases for working with review data in Mailchimp.
✨ What’s new
- Connect the upgraded Mailchimp-built integration between Yotpo Reviews and Mailchimp
- Create review request automations in Mailchimp
- Build segments using review score, reviewed product, and review status
- Display review content in emails using Mailchimp content blocks
- View review activity in Mailchimp contact profiles
- Manage and disconnect the integration in Mailchimp
- Migrate from Yotpo’s legacy Mailchimp integration to the new Mailchimp-built version
💡 Why it matters
These guides help merchants get started with the new Mailchimp-built integration and understand how it differs from the legacy Yotpo-built version - making it easier to set up the integration, use review data in marketing workflows, and migrate with confidence.
⚙️ Availability
Date
: 05 May 2026 | Plans
: Premium, EnterpriseYou can now display reviews from multiple products on a single bundle page - helping you showcase stronger social proof for kits, sets, and routines.
✨ What’s new
- Create bundles and assign products to them
- Automatically display aggregated reviews from included products
- Filter reviews by product within the bundle
- Keep reviews linked to their original product source
💡 Why it matters
Bundles often lack reviews, even when their individual products have plenty. This feature lets you surface existing feedback on bundle pages - improving shopper confidence and boosting conversions.
⚙️ Availability
Date
: 03 April 2026 | Platforms
: All | Plans
: All
A new example journey to help you automate review requests in Attentive faster.
You can now see how to build a full review request journey using Yotpo review events - making it easier to trigger requests, add follow-ups, and handle different review scenarios.
✨
What’s new
- 📩 Example Review Request Journey added to the Attentive integration guide
- 🔀 Clear branching logic for customers who reviewed some or none of their products
- ⏱️ Example wait periods and follow-up reminders for review requests
💡
Why it matters
Collecting reviews works best when requests are timed correctly and follow-ups are handled intelligently.
This update shows how to build a structured review request journey in Attentive - helping you increase review submissions while avoiding unnecessary reminders.
⚙️
Availability
Date
: Mar 2026📘 Learn more in the Help Center →
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