Yotpo

Changelog

Follow up on the latest improvements and updates.

RSS

new

AI Product Summary - New On-Page “What Customers Say” Section 🤖🛍️ →

Your AI Review Summary just got smarter - and more visible.
Shoppers will now see a concise, AI-generated product summary directly on the product page, without needing to open the drawer.
✨ What’s new
  • 🆕 “What customers say” section now appears automatically below the reviews widget header.
  • ⚡ Instant clarity - the AI product-level summary is shown upfront.
  • 🔎 “Read summary by topics” button opens the drawer for deeper insights.
  • 🧹 Simplified design - rare customization options (like custom button styling) have been removed for consistency.
💡 Why it matters
Shoppers get immediate, high-value context about the product - improving understanding and confidence before they even start scrolling through reviews.
⚙️ Availability
Date:
Dec 2025 | Status: GA (auto-enabled with widget update)
Applies to all stores using AI Review Summary.
📘 Learn more in the Help Center →

new

Multi-Select Status Filters on the Email Status Page 🪄 →

A small but powerful improvement to help you review your email performance faster!
You can now select multiple statuses at once when filtering your emails - giving you full flexibility to compare, analyze, and troubleshoot without switching filters.
✨ What’s new
  • 🪄 Multi-select dropdown in the Status filter.
  • 📊 Compare different outcomes (e.g., Opened, Not Sent, Canceled) in one view.
  • ⚡ Instant updates - no need to reload between filters.
💡 Why it matters
We’ve enhanced the Email Status dashboard to strengthen control and speed.
You can now properly review all relevant email results in a single glance - faster reviews, smarter insights, and smoother campaign tracking.
⚙️ Availability
Date: Dec 9, 2025 | Status: GA | Applies to: Email Status Dashboard
📘 Learn more in the Help Center →

new

Test Email Sending – Verified Addresses Only ✉️🔒 →

We’ve strengthened the security of the Test Email feature to protect your brand and let you properly test your templates with confidence.
You can now send
up to 10 test emails every 24 hours
— safely and efficiently.
✨
What’s new
  • 📧 Recipient dropdown replaces free-text input
  • ✅ Verified email flow — add new addresses via one-time verification link
  • 👥 Auto-included teammates — all account users appear in the dropdown automatically
  • 🔟 🔟 Higher limit: up to 10 test emails / 24h
💡 Why it matters
Protects brands from phishing attempts and unauthorized use while improving test flexibility and reducing past restrictions.
⚙️ Availability
Date: Oct 2025 | Status: GA
📘 Learn more in the Help Center →

new

Klaviyo Review Collection — Independent of ARR 🔌 →

Merchants using Klaviyo can now run Review Collection
independently
from
Yotpo’s Automatic Review Requests (ARR)
— giving
full flexibility
over how and where review request emails are sent.
✨
What’s new
  • 🔄
    ARR and Klaviyo flows can run separately or together
  • 🧩
    Merchants can choose to keep both active
    — e.g., SMS via Klaviyo + Email ARR via Yotpo
  • ⚙️
    UI notes added
    in both the Klaviyo Review Collection tab and ARR Activation modal to explain the relationship
  • 🧪 Encouraged testing flow in Klaviyo before disabling ARR in Yotpo
💡
Why it matters
Gives brands more control over multi-channel review collection and eliminates the dependency between ARR and Klaviyo triggers.
⚙️
Availability
  • Date: Oct 6, 2025
  • Platforms:
    All
  • Plans:
    All
📘
Learn more in the Help Center
→

new

Atlas: Product Drill-Down 🔎 →

Gain deeper visibility into your products’ performance with the new
Product Drill-Down
view in Atlas.
Click any product in the Atlas table to open a detailed drawer packed with actionable insights — all in one place.
✨
What’s new
  • ⭐
    Published-review & sentiment trends
    (30-day overview)
  • 📊
    Star distribution
    plus top Topics pulled directly from Insights
  • 🧭
    Group toggle
    — switch between individual or aggregated product views
  • 🤖
    AI Review Summary tab
    showing Live/Off status and summary value banner
This new view connects Atlas and Insights seamlessly, helping merchants analyze performance faster and make smarter decisions.
⚙️
Availability
  • Date:
    Aug 2025
  • Platform:
    Atlas (HT)
📘
Learn more in the Help Center →
drill-drawer

new

Target Syndication — Near Real-Time ⚡ →

Reviews syndicated to Target now appear faster than ever!
Our new
webhook-based syndication
solution replaces the old weekly batch process — reviews are now streamed in near real time, giving shoppers up-to-date social proof while strengthening reliability and scale.
✨
What’s new
  • ⚡
    Near real-time syndication
    — reviews appear on Target shortly after submission
  • 🔁
    Modern webhook architecture
    for faster data syncs
  • 🧱
    More scalable and reliable
    foundation for future retailer integrations
  • 💡 Seamless transition — existing Target merchants automatically benefit
⚙️
Availability
  • Date:
    Aug 2025
  • Applies to:
    Target syndication users
📘
Learn more in the Help Center →
retail-syndication-example-target

new

Insights: Non-English Review Support 🌐 →

Insights just went global 🌍 — it now automatically
translates non-English reviews
before analysis, giving brands complete topic- and product-level insights in English, no matter the original language.
Merchants can still click “
See Original
” to view the native review text.
✨
What’s new
  • 🌐 Automatic translation for all non-English reviews
  • 📊 Unified Topics and Products dashboards across languages
  • 🗣️ Supports multilingual review data for more accurate sentiment
  • 👀 “See Original” toggle available for published reviews
⚙️
Availability
  • Date:
    Aug 2025
  • Platforms:
    All
  • Packages:
    All
📘
Learn more in the Help Center
→

new

Smart ARR Activation Modals 🔔 →

Give merchants full control over when
Automatic Review Requests (ARR)
start — with two new, context-aware modals that simplify onboarding and reactivation.
✨
What’s new
  • 🧭
    Onboarding Modal
    – choose when to start sending review requests (today or up to 180 days back)
  • 🔁
    Reactivation Modal
    – resumes ARR exactly where it was paused
  • 🛑 Unselected past orders auto-cancel (can be resent later via bulk actions)
  • 🧹 Cuts ~70 support tickets / month and builds trust through clear activation flows
💡
Why it matters
Merchants stay in control, shoppers get timely requests, and support teams save hours each week.
⚙️
Availability
  • Date:
    Aug 2025
  • Platforms:
    All
  • Packages:
    All
  • Supported widget languages:
    All
📘
Learn more in the Help Center
 →
ARR

new

Translation on Demand 🌍 →

Empower shoppers to translate individual reviews directly within your Reviews Widget - no page refresh, no barriers.
This first phase of
Content Translation
helps brands connect with global audiences by breaking language barriers, boosting trust, and improving conversion rates.
✨
What’s new
  • 🗨️
    “Translate” button
    for any review in a different language
  • 🔄
    Instant inline
    translation and easy toggle to “See Original”
  • 🌐
    Transparency labels
    (e.g. “Translated from Spanish by Amazon”)
  • 🧩 Works across
    Main Widget, SEO page
    , and
    Reviews Tab
  • 💬 Supports
    35+ languages
    including French, Japanese, Arabic, Hebrew, and more
⚙️
Availability
  • Date:
    Apr 15, 2025
  • Platforms:
    All
  • Packages:
    All
📘
Learn more in the Help Center →
Group 23023

new

Admin

Reviews Atlas 📊 →

Unlock the true conversion potential of your reviews with our innovative reviews performance scoring algorithm. Atlas analyzes quality, authenticity, and recency of reviews to show how they impact conversions and suggests ways to improve it! Based on data from
15k+ brands
and
300M reviews
.
*
Available for Premium and above
Atlas
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→