The Customer Service role
is now available in Yotpo, giving merchants a more focused way to grant support teammates access to the areas they need without exposing configuration settings, account settings, or bulk export permissions.โจ Whatโs new
- The Customer Service rolecan now be assigned to support teammates in Yotpo.
- In Loyalty, Customer Service teammates can manage customers and import Loyalty points.
- In Reviews, they can moderate reviews, manage Q&A, and manage Bundle Reviews.
- In Visual UGC, they can curate visual content.
- Bulk exports, settings, analytics, billing, API secrets, and account-level settingsremain restricted to higher-permission roles.
๐ก Why it matters
This role helps merchants give support teams the access they need to resolve customer and content inquiries, while reducing the risk of accidental changes to settings or exposure to sensitive account data.
โ๏ธ Availability
Date
: July 2026 | Products
: Loyalty, Reviews, Visual UGC